- To support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization).
- To support product test, ensure test request deliver on time.
- To operate the virtual studio system.
- To support technical training.
- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation).
- Work closely with China helpdesk team to ensure smooth process handling and team development.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
- Coordinate with oversea sales office on product testing logistic and conduct product test.
- Work with Market Manager to operate the eStudio on remote demo and training.
- At least Completed Technical education in Automation or Mechatronic background.
- Preferably candidate with 1- or 2-years technical sales experience dealing with manufacturing industry customer base.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent knowledge of English (other language will be added advantage)
- Excellent communication and interpersonal skills
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Stable employment conditions based on the contract of employment
- Medical care with the dental package
- Life insurance
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
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Domicilio fiscal