- Product Technical Support
- Provide ongoing technical support for assigned product families using available tools for both internal and external stakeholders.
- Maintain the regional technical support library and contribute to the global FAQ knowledgebase.
- Communicate technical issues, quality concerns, and defects to relevant stakeholders promptly.
- Manage and maintain Dimensioning products and system components within the AP Regional Competency Center.
- Offer on-site customer and partner support during escalations in line with Go-to-Gemba procedures.
- Support trade show activities including demo kits and booth assistance.
- Product Training
- Collaborate with Research & Development to develop and update strong global service training materials.
- Define and coordinate global training activities with internal and external stakeholders.
- Adapt training content to meet regional market needs for customers, partners, and service technicians.
- Deliver on-site, remote training sessions, and eDemos to customers and country service organizations.
- Work effectively in team environments to conduct training with multiple trainers.
- Quality & Logistics
- Support regional quality issues (only external complaints) for Product Development, Launch & Phase-out of assigned products.
- Validate issues by devising tests to prove or disprove reported issues.
- Assist Global Product Manager(s) and direct/indirect service organizations with the service plan of new products.
- Bachelor of Science in Engineering, or similar education with focus on electrical, computer science, mechanical or related technology field is preferred AND 1 - 3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and service
- 30-35% regional and international travel for service training seminars or introduction activities
- Experience with web technologies is beneficial
- Ability to work a 10:00AM to 6:30PM schedule (pus any necessary overtime) in the Lutz facility
- Experience with Ubuntu or Linux is an advantage.
- Ability to act in a self-motivated approach to quickly define problems, collect data, establish facts, and draw valid conclusions
- Ability to deal with several abstract and concrete variables while driving to the generation of a range of possible solutions / strategies
- Ability to work in a team environment for training sessions with multiple trainers
- Must possess a good business sense and ability to reach conclusions
- Strong communication interface capabilities (Serial, TCP/IP, PLC, Web based, etc.)
- Directing, editing and/or production of short informative videos is a plus. (OBS a plus)
- Strong organizational skills with the proven ability to effectively manage multiple priorities different levels of stakeholders
- Proficient with Microsoft Office, especially PowerPoint
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
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Domicilio fiscal