- Support technical helpdesk team and provide excellent customer service and resolve technical issues via calls and emails (to customers and operation organization)
- Support product test, ensure test request deliver on time.
- Operate the virtual studio system - to support technical training
- Able to work in Shift (Shift might be schedule on weekend and Public Holidays based on rotation)
- Work closely with USA helpdesk team to ensure smooth process handling and team development.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implement solutions.
- Coordinate with oversea sales office on product testing logistic and conduct product test.
- Work with Market Manager to operate the eStudio on remote demo and training
- 8 AM - 8 PM or 9 AM - 9 PM (varies by daylight saving time)
- Monday to Friday: 6-hour shifts per team, rotational
- Morning Shifts: 8am - 2pm or 9am - 3pm
- Evening shifts: 2pm - 8pm or 3pm - 9pm
- Weekends:
- Alternating shifts between two teams (Team A and Team B)
- Weekends: 12-hour shifts (work-from-home)
- Public holidays covered based on national calendars.
- Education: At least Completed technical education in automation or mechatronic background
- Experience: at least 2 years working experience in service or maintenance support field
- Language skills: Fluent in English
- 1.5-month contractual bonus
- Medical and Dental plan (including spouse and children)
- Life Insurance Plan
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
Referencia
Ubicación preferente
Job Type
Domicilio fiscal