Junior IT Helpdesk with German

Our Opening and Your Responsibilities

  • Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
  • 1st and 2nd level support- troubleshoot and resolve IT related problems from software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
  • Log all phone calls in the Service Desk tool (ServiceNow).
  • Ensure phone queue SLA are met.
  • Take ownership and coordinate with other IT support teams for high priority issues.
  • Escalate unresolved tickets to next level support teams.

What You Need to Succeed

  • Fluency in German and English. 
  • You have IT and technology drive and willingness to learn IT related topics (if this is your dream job, we can teach you everything :))
  • You have excellent customer service skills. 
  • You present problem-solving abilities. 
  • You are fast learner and team player :)

Our Offer to You

  • Stable employment conditions on the basis of the contract of employment.
  • Annual bonus.
  • Medical care with a basic dental package. 
  • Life insurance.
  • Multisport card / Multicafeteria program. 
  • Language courses. 
  • Home office. 
  • An interesting and challenging career in a successful leading global organization. 
  • Possibility to work in an international environment with a multicultural team.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Job Reference #





Job Type


Domicilio fiscal

Mettler-Toledo Sp.z.o.o.

ul. Poleczki 21
02-822 Warszawa

+48 22 440 67 00