Person in that role will be responsible for leading the team and cooperation with stakeholders from different countries on all levels of the organization.
- Lead a service administration team of 10+ direct reports responsible for one of the process areas.
- Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
- Ensure high quality and timeliness of the tasks delivered by the team.
- Monitor team performance, productivity and quality, take improvement actions if required
- Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team
- Ensure that work in the team is evenly distributed (well trained, clear guidelines)
- High quality reporting on workload and operational problems, proactive approach to problem solving
- Build and maintain strong relationships with the stakeholders
- Prepare statistics and reports related to service administration
- Support and contribute to ongoing improvement of internal procedures and methods of work
- At least 1 year of experience in a similar position (leading a team).
- Fluency in English - C1 level 🌐.
- Knowledge of SAP or other ERP system,
- Excellent communication skills.
- Ability to motivate teams and ensure high performance.
- Quick perception and attention to detail 🔍.
- High customer orientation and focus on service quality.
- Experience in an international work environment, preferably in SSC/BPO organization, with back-office processes
- Contract of employment - umowa o pracę (we want you to join us for a long run ;))
- Possibility to work in an international environment with a multicultural team,
- Annual bonus,
- Hybrid work model,
- Medicover medical care with basic dental package,
- Possibility to extend medical care to the Damian Medical Center,
- Possibility to extend medical care to family members,
- Life insurance with possible extension for your family members,
- Festive benefits paid in April and December,
- Medicover sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Fruity Wednesdays,
- Cultural events for employees and families,
- Space for your initiatives, charity & CSR actions,
- Supporting your development through a vast training offer,
- Discounts for meals and beauty products at the our Business Park,
- Diverse and inclusive workplace.
Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.
Referencia
Ubicación preferente
Job Type
Domicilio fiscal