Customer Support and Revenue Manager

Our Opening and Your Responsibilities

Our Operations Group is searching for a customer focused individual with an accounting background to fill the Customer Support and Revenue Manager role.  Responsibilities will include managing the customer care organization to ensure customer satisfaction and working closely with the Accounting and Finance organization on various accounting and month-end tasks.

ESSENTIAL RESPONSIBILITIES 

  • Supervise the daily activities of the customer care team and provide support and instruction in customer service related tasks
  • Interact with customers and other MT business units on a regular basis, providing support for quotes, order placement, stock availability and shipment status
  • Process customer orders in SAP verifying applicable customer discounts, terms and conditions, credit terms, SOX compliance and coordinate with the supply chain team for order fulfillment
  • Support sales team in bid preparation and supplying redacted invoices for pricing verification
  • Initiate invoices for products and services and distribute to customers.  Ensure revenue is properly recognized.
  • Serve as point of contact for Letters of Credit and ensure all necessary information is complete. Prepare commercial invoice/packing slip and bank documents and submitting payments to the bank.
  • Collect past due accounts receivable on customer accounts by resolving issues and achieving a corporate assigned DSO.  Review payment application by our Shared Services Group and document customer deposits.  Review past due receivable accounts with members of Finance, Sales and Service.
  • Perform various accounting related tasks including cash flow management, bad debt analysis, preparation of credit memo requests and month-end tasks as assigned.
  • Other duties or projects as assigned by the Head of Operations and Head of Finance. 


What You Need to Succeed

  • Bachelor’s degree in Accounting or Business Administration or other related field
  • Five to seven (5-7) years of Accounting and/or Customer Service experience; or equivalent combination of experience and education
  • Three (3) years supervisory experience
  • Experience with SAP (highly preferred)
  • Skilled with Microsoft Office (Word, Excel, and Power Point)
  • Superior communication and interpersonal skills
  • Ability to work independently and within a team setting
  • Excellent organizational skills and detail oriented
  • Experience working with international business colleagues would be ideal


Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in precision instrumentation
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards across Mettler Toledo
  • Global recognition for the quality of our products and services

About Mettler Toledo

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the information they need to deliver life-changing products.  As a strategic business unit within Mettler Toledo, AutoChem develops, manufactures, sells, and services instruments that modernize chemical synthesis, provide insight to every chemical reaction, and provide process knowledge to eliminate scale-up and safety incidents. 

  • Our instruments increase the efficiency and effectiveness of chemists and engineers.
  • Our products help develop profitable, green, and safe scientific processes.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Job Reference #

5074

Location

Maryland

Job Type

Full-time