Customer Service Agent- Export with English and French

Our Opening and Your Responsibilities

  • Providing Support for Customers in Middle East and Africa (MEA) region.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Ensures and provides quality service to both internal and external customers.
  • Assist customers in order process and provide the most current shipping status on existing orders.
  • Arranging of pick-up/transfer of cargo with logistics providers.
  • Coordination with Customers, Financial Dept., Logistics Dept., and Dealer Managers about the conditions of orders and shipments to MEA region.
  • Improvement of the Service Lever for MEA customers by collecting and analyzing customer information.
  • Export documentation processing.

What You Need to Succeed

  • Experience in International trade (Payment conditions, Incoterms),
  • Experience in transportation, logistics, or equivalent combination of education and experience 
  • Customer Service skills,
  • Proficiency in English (fluent), 
  • Good knowledge of French is desired,
  • Organizational skills, focus on quality and problem solving skills.

Our Offer to You

  • Stable employment conditions on the basis of contract of employment. 
  • Annual bonus. 
  • Medical care and life insurance. 
  • Multisport card/multicafeteria program. 
  • Language courses. 
  • Home office currently (but we plan to back to the office in the future). 
  • Flexible working hours. 
  • Possibility to work in an international environment with multicultural team.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

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