Bilingual Inside Sales Specialist (Customer Support)

Our Opening and Your Responsibilities

This position is primarily responsible for Customer Support to direct customers, distributors and for providing high-level sales support to both the field sales organization and end-users for an assigned division within the Canadian Service Organization.  Bilingual Inside Sales (Customer Support)  responsibilities include the selling of specific product and/or service offerings in all  Industrial, Process Analytics or Product Inspection to end users from the quotation phase to closing the sale with minimal Field Sales Representatives involvement where support is requested. The Inside sales (Customer Support) rep is also responsible for providing sales support to the field sales organization in the life cycle of their leads.

Essential Duties and Responsibilities
  • Manage incoming demand such as phone calls, emails, service or mt.com requests with quality, a sense of urgency & follow up
  • Booking visits on behalf of sales reps
  • Responsible for managing the support and admin activities for an assigned group of Field Sales Organization and end-users by providing the appropriate level of support for product and/or service inquiries, order review, order status, credit/invoicing issues, equipment returns, and problem resolution.
  • Assist Field Sales Organization with baseline targets and/or lead counts with qualification, nurturing and quoting support to maximize their productivity.
  • Maintain compliance with ISO standards and MT Operating Policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company’s order validity policy, authority limits, and standard terms and conditions of sale.
  • Responsible for actively driving revenue by engaging in planned and agreed to sales and service activities in cooperation with field sales organization
  • Building and maintain relationships with assigned Field Sales Reps
  • Work in coordination with field sales representatives, customer service, tech support and contract departments to resolve problems and customer issues.
  • Overall general, application and product knowledge with a sound understanding of service offerings. Examples include knowledge of our divisions and solutions for various segments and customer processes.
  • In-depth knowledge of internal systems applications relating to sales and marketing, including but not limited to SAP.
  • Assure database integrity by validating and correcting the data housed within our Customer Relationship Management System at every practical opportunity
  • Responsible for managing all business related activities using the customer relationship management (CRM) system.



What You Need to Succeed


  • The desired education is a Bachelor’s degree (B.A.) from a four-year college or university or an Associate’s degree with two to three years of any combination of customer service, sales, call center or related experience; or five or more years of any combination of customer service, sales, or call center experience.  
  • Engineering or Technical background
  • Bilingual (English/French ) ***Required***
  • A confirmed ability and technical acumen to learn about our products and/or services
  • The ability to communicate product knowledge, differentiate from the competition, and solve customer problems
  • Excellent people skills to create rapport with prospects quickly
  • Experience using SAP and Interaction Center an asset
  • Ability to multi-task in an open space
  • Ability to be agile and adjust to change quickly
  • Ability to work in a fast paced environment

Our Offer to You

  • Medical, dental, prescription drug, and vision care coverage through Claimsecure, effective the first day of the month after 30 days of employment

  • And, all the usual such as paid time off, short- and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to, for example, race, colour, religion, sex, age, place of origin, disability, sexual orientation, gender identity, or any other protected characteristics.

We are committed to creating an inclusive, equitable and accessible work environment. If you are an individual with a disability and you need assistance or an accommodation during the application, interviewing or employment process, please contact us at jamie.anderson2@mt.com so we can discuss in confidence a suitable accommodation.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Job Reference #

6550

Location

Ontario

Mississauga

Job Type

Full-time