Service Depot and Field Service Technician, Pipettes

Our Opening and Your Responsibilities

  • Disassembles, cleans, repairs, and reassembles pipettes and equipment.
  • Performs inspections on units received for component defects and ensures all repair work meets established quality standards.
  • Completes related paperwork such as work sheets, part usage tallies, and repair estimates.
  • Expedites priority orders through the database system.
  • Contributes in meeting established turn-around-time requirements and standards.

·       Reassembles and calibrates pipettes and follows through on customer instructions relating to orders, such as requests for additional parts.

  • Follows testing protocol and calibration procedures for pipettes and equipment. 
  • Test, evaluate, and calibrate pipettes to meet the appropriate standards.
  • Performs and conducts quality audits on pipettes during calibration to ensure each unit meets repair quality standards.

·       Completes related database entries and associated paperwork

·       Accounts for parts used and directs orders to the next stage in process.

·       Performs daily balance checks according to departmental procedures

·       Demonstrates the ability to repair and calibrate multiple types of pipette products processed by the Pipette Service Department in an acceptable manner.

·       Conducts as-found failure confirmation when required.

Secondary Duties:

·       Support onsite work as needed – providing pipette repair and verification services while on site at customer facilities.

·       While on site at customer facilities, assisting the Field Service Tech to provide pipette repair and calibration services.

·       Representing Rainin to customer in a professional and positive manner.

·       Ability to work as part of a small team.

·       Work Saturdays as needed to support Saturday Service Program and to complete other work as assigned.

What You Need to Succeed

  • High school diploma or general education degree (GED)
  • minimum of 2-3 years of related experience in Manufacturing, Instrumentation, and/or training; or equivalent combination of education and prior work experience.
  • Ability to read and follow written instructions, short correspondence, and memos. 
  • Ability to write simple correspondence and effectively present verbal information to customers and other employees of the organization.
  • Ability to add, subtract, multiply, and divide.
  • Basic knowledge of computers and a working knowledge of common Microsoft Office programs required.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

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