Technical and Application Support Specialist

Our Opening and Your Responsibilities

We have paused some of our recruitment activity at Mettler Toledo given the circumstances related to COVID-19. It is complex now to onboard new colleagues into the organization.
However, we continue working and we are always looking for top candidates. We are looking forward to receiving applications from any of you interested in joining our team in the future, once we are back to normal. This is what the job is about, read carefully and apply. This may be a good time to get in touch.

METTLER TOLEDO is hiring a Technical & Application Support Scientist for our Laboratory Weighing product line in the Columbus, Ohio area who will provide technical and application support for our customers, sales and service teams, and marketing colleagues. Within this role, you will:

  • Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
  • Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing.
  • Provide training to customers, sales, service, and other lab colleagues.
  • Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
  • Work with instrument sales specialists on any repeatable product quality issues. Follow-through to resolution and reporting back to field.
  • Perform remote product and application demonstrations via WebEx and recorded video sessions.
  • Properly interact with SAP software and accurately record necessary contact, product, and sales information. 
  • Assist with development of marketing and technical materials.

What You Need to Succeed

  • Bachelor's or Associates degree in Electronics, Physical Sciences, or Engineering, preferred.
  • Experience in technical support or technical training, preferred.
  • Excellent customer service skills to interact with internal and external customers.
  • Solid written and verbal (English) communication skills to both present and write product-related documents and white papers.
  • Proficient-to-advanced Microsoft Office skills including Excel, Word, Outlook, and Powerpoint.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

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Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

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