Bilingual Telemarketing Specialist - English/Spanish

Our Opening and Your Responsibilities

The Telemarketing Specialist is primarily responsible for telemarketing activities for the MT-NA Industrial Business Area. The position is structured to generate new sales leads and to market designated industrial products, including service contracts and extended warranties in direct and distribution territories.  

In this position, you will:

  • Be responsible for telemarketing to support segment marketing initiatives with direct participation in outbound telemarketing campaigns and projects.  Includes pre-qualification of customer contact list information and the qualification of sales leads obtained from e-mail campaigns, standard monthly campaigns and direct mail campaigns.
  • Call on customers to advise them of current products, Point of Sale service offerings and conduct surveys.
  • Assist with marketing campaigns for our Latin American customers - 25% in Spanish and 75% in English.
  • Work with the Segment Marketing Managers, Area Business Managers and Sales Representatives and Telemarketing Manager to manage and implement targeted sales and service campaigns.
  • Be responsible for duties associated with the management of account and contact information within the SAP CRM system.  Complete change requests in SAP to correct inaccurate customer contact information, duplicate data base records and submit the change requests to the proper data management team.
  • Track all appropriate outbound calls and inbound calls in SAP CRM and capture specific customer and product details related to the call.
  • Input sales and service lead opportunities in SAP and forward to the appropriate direct field representative or distribution contact.
  • Be responsible for actively driving revenue by engaging in planned and agreed to direct and service campaigns.

What You Need to Succeed


  • Ability to speak both English and Spanish fluently. Bilingual call center experience is desired.
  • Bachelor’s degree (B.A.) from a four-year college or university (preferred) or a High School degree or equivalent, in combination with a minimum of 3 years direct experience in a customer service or sales operation.
  • Prior experience working in a call center environment or related telephone call operation is desired. 
  • Candidates must possess the ability to utilize and work within a computerized business data system, including the ability to key a minimum of 40 WPM with 100 % accuracy.  
  • Ability to work effectively and efficiently with other team members to achieve common goals in a highly variable and often stressful customer call-service environment.
  • Willingness and motivation to learn and acquaint oneself with many areas of the Industrial operation which may directly or indirectly impact the ability or effectiveness of your position.
  • Interface with other departments and work effectively in formal and informal cross functional teams.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire

  • Tuition reimbursement, employee wellness programs, plus other perks and discounts

  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits

  • Global market strength and worldwide leadership in weighing

  • A brand name that is identified worldwide with precision, quality, and innovation

  • Thousands of patents, design and innovation awards

  • A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Para aquellos que priorizan la precisión, Mettler Toledo es precisamente donde perteneces.

Job Reference #

4570

Location

Ohio

Columbus

Job Type

Full-time