- (CTS) Schedule confirmation by calling end customer followed by schedule confirmation email
- Optimizing available field service resources by assigning service assignments to technician dashboard
- Housekeep the Salesforce Dispatch Console according to respective service territories
- Ensuring planned order completing before the target date/due date
- Follow up on open orders (incomplete and RFS status)
- Update scheduling tools in timely manner to reflect up to date information
- Managing job loading, productivity and workload distribution across FST which promotes field force efficiency.
- Field Service route optimization/planning reducing technician’s windshield to wrench ratio.
- Adhering to SLA and response time as per service contract agreement
- Backup team member on job scheduling s in their absence
- Diploma or degree holder
- Fresh graduate / with experience
- Self-starter with a proactive approach
- Good Interpersonal and Verbal/Written Communication skills
- Customer Focused and Market Driven
- Prior experience in customer service capacity
- Results Focus / Oriented
- Handling Salesforce / SAP CRM platform will be an added advantage
- 1.5 months contractual bonus
- Global exposure
- Medical and dental benefits
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale