- Comprehensive understanding of the Service Scheduling business processes, strategy and global template.
- Monitor, analyze and document the processes, identifying potential for improvement.
- Manage the Business Stakeholders on all levels, in daily work as well as in projects.
- Collaborate closely with the Business Analysts from other Process Teams (especially the teams of Service, eCommerce) to ensure E2E process consistency.
- Close cooperation with the Global Service Team to deliver the roadmap.
- Develop change strategy alongside senior stakeholders like the Global Process Owner.
- Document business requirements, participate to system design and test new or changed functionalities.
- Act as a business process change and transformation coordinator, ensuring operational business readiness and efficient adoption of the template processes.
- Enable the live units to leverage the template functionality as it is intended to be used Product Team, Global Service Team, Business Users
- Provide status updates to Product owner and respective Stakeholders; Timely escalation of issues to avoid delivery delay.
- Work closely with the Field Service Efficiency Product Owner to continuously improvement, optimize and harmonize the global template.
- Experience with Salesforce Service Cloud.
- Proficiency in English (both written and spoken).
- Knowledge of service processes (eg. scheduling, collaborating with customers and service engineers).
- Excellent communications and presentations skills.
- Experience in work in an international environment and ease of collaborating with diverse teams.
- Excellent analytical skills and structured approach to problem solving as well as learning agility.
- Understanding on Agile development process.
- Contract of employment [umowa o pracę] (we want you to join us for the long run :)
- Annual bonus 💰,
- Festive benefits paid in April and December,
- Flexible working hours,
- Hybrid work model (3 days a week from home) 🏠,
- Medical care with the basic dental package,
- Possibility to extend medical care to family members and/or Damian Medical Center,
- Life insurance with possible extension for your family members,
- Medicover Sport card,
- Language courses,
- Paid employee referral program,
- Wellbeing activities*
- Space for your initiatives, charity & CSR actions, and improvement ideas,
- Supporting your development through a vast training offer 🚀,
- Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
- A diverse and inclusive workplace.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale