- Meet and exceed agreed upon objectives including but not limited to sales revenue, productivity, and quote conversion rate
- In-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM
- Manage incoming calls from customers related to our service solutions and activity follow-ups
- Qualify customer’s by assessing need, budget, and buying authority. Obtain basic qualifying information including (but not limited to) time frame for purchase, decision maker(s), budget, influencing factors, and next step in the sales process
- Effective nurturing through building relationships and by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales ready. Move each opportunity/quote to the next step in the sales cycle at the appropriate time and ultimately close the sale for a new service contract
- Manage all outbound calls, activities, and sales transactions in CRM daily
- Provide centralized phone support for end users as needed
- Work in coordination with field sales representatives as well as any service support team within the organization to obtain problem resolution and resolve customer issues
- Other duties may be assigned
- Bachelor’s degree from an accredited college/university is preferred
- 2-3 years of any combination of customer service, sales, or marketing related experience; Inbound or outbound call center experience, and teleselling skills training is required
- Competency using Microsoft PowerPoint, Excel, Access, and other general PC skills is a plus
- Ability to multitask in an open work environment and maintain a high energy level with strong customer focus
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale