- Designing and delivering the shared services vision
- Responsible for designing and delivering the shared services organization’s vision.
- Identify trends and assess opportunities to improve processes and execution.
- Leading change and people
- Continuously discovering and providing small but meaningful opportunities and experiences for employees to develop their own capabilities.
- Encourage and motivate employees to explore challenges and make it a success; give recognition for successes achieved.
- Provide coaching, direction, and support - not only when people request actual support, but also when they are reserved and unaware of what the challenges are.
- Driving continual improvement
- Ensuring that the SBC MY organization consistently meets the needs of the key business stakeholders.
- Ongoing focus on providing improved capabilities that contribute to better business operations, KPI attainment and outcomes
- Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement.
- Work with the Shared Business Center MY (SBC MY) team leaders to help set and meet daily and quarterly goals/KPIs.
- Works closely with Head of Regional Back-Office on other special planning and departmental projects.
Specific Roles:
- Accountable to meet Service Level (eg; SLA) and Customer Satisfaction targets (eg; CS index).
- Monitoring daily performance of team leaders and executives to ensure KPIs are met.
- Prompt problem solving to minimize aging transactions and customer disputes.
- Proactively interface with unit key users to facilitate seamless transaction processing.
- Monitor team performance and service quality; identify performance gaps so as to deliver effective coaching and training.
- Develop initiatives aligned with company direction and lead change management efforts of the team.
- Act as a mentor for team leaders and senior executive who work in different process areas.
- Engage SBC MY leadership faculty to support and contribute towards SBC MY organization development initiatives.
- Participate in peer coaching activities in collaboration with DBS or Unit Key Users to better understand each stakeholders’ unique requirements and needs.
- Work closely with management team to ensure all operational, administrative, and compliance functions within the SBC MY organization are being properly executed in accordance with regulatory-based best practices.
- Identify developing trends and assess opportunities to improve processes and execution.
- Conduct reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
- Ensure seamless business execution, reinforce positive morale, and uphold company values.
- Conduct interviews and collaborate with onboarding team to ensure a seamless integration experience for the candidate.
- Raise and track issues and conflicts, resolve issues of medium complexity involving stakeholders and promptly escalate to appropriate levels other more pertinent issues when required.
- A focus on delivery and results based on set KPIs
- Relationship, collaboration, and communication skills.
- Strong leadership and managerial capabilities
- The ability to drive change, including influencing skills.
- The desire to improve performance, services, and outcomes.
- Minimum 7 years of people management experience with a sizeable team
- Fluency in English
- Minimum Bachelor’s degree
- Project management experience
- 2-3 years SAP order processing experience
- Finance or SCM understanding will be a merit
- Will be working overnight shift (e.g.: 8PM to 5AM, Mon-Fri)
- Fully working onsite in office
- Mandarin language is required
- Stable employment conditions based on the contract of employment
- 1.5 months contractual bonus
- Medical care with the dental package
- Life insurance
- Night Shift Allowance
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale