- Excellent written and oral communication skills.
- Detail oriented and the ability to multi-task, take initiative and be flexible.
- The ability to determine when and how to involve other departments and teams to ensure that exceptional support is being provided to internal and external customers at all times
- Must establish and maintain an open, professional and efficient means of communication with all internal and external customers.
- Must take a proactive role with pinpointing breakdowns in processes and communications regarding service sales functions, and be able to provide proactive help with minimal supervision
- Must establish and maintain an attitude of quickly responding to internal and external customers' needs
- Ability to work effectively with other Sales and Support team members in a highly variable and often stressful environment is required
- Must work collaboratively and cooperatively within the department and with other teams to meet operational and sales target goals
- An associate's degree is preferred. High School Diploma or GED is required
- At least 2-3 years in sales, customer service and/or marketing experience
- Outbound call center experience and telesales skills training are required
- Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types
- Product Inspection product knowledge is a plus
- Use outbound prospecting skills to find relevant contacts within high-target accounts.
- Actively mine for account visits within target field accounts.
- Actively lead customers through the sales cycle from quote to closing of sales.
- Manage incoming demand, i.e. calls, emails or mt.com requests for price, availability or quote. Ensure quality service with focus on service level, customer service, and urgency to response/follow-up
- Lead generation through contact with customers: when the involvement of a sales representative is required for high-end product opportunities, execute proper submission of lead details for external pursuit
- Assure database integrity by validating and correcting the data housed within our CRM at every practical opportunity
- Entry of sales leads for external sales pursuit; and pursuit of select open leads for closure
- Management and organization of the service sales inbox that involves lead creation from emails received and distribution to other service sales team members as required
- Accurately and quickly, provide reference quote for products, services, and solutions to high-potential accounts based on field sales representative guidance
- Assist sales representatives with above baseline targets and/or lead counts with quoting and nurturing support to maximize their productivity.
- Assist senior management by providing weekly updates about recurring business issues that require a proactive approach, or trends that suggest alternate sales offers or approaches, through regular communication or team meetings
- Overall general and technical knowledge and application of the METTLER TOLEDO Product Inspection service offerings
- In-depth knowledge of all internal applications related to service sales and marketing, including but not limited to SAP CRM and ECC
- Time management and multi-tasking skills; ability to handle a complex and highly communicative environment
- The ability to make confident and reasoned decisions regarding processes that affect everyday work, Job Description and the ability to understand when to involve Accounting, Sales and Marketing with respect to discounts, and special terms and conditions, is required
- Other tasks and duties as assigned
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
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Entité légale