- Create RMA numbers once customer provides purchase order.
- Send return information to customers to include decontamination forms.
- Reply to emails in shared service inbox in timely manner.
- Transact RMA shipments in CRM on daily basis and send shipping rack to logistics to process
- Assist in answering department phones to help resolve customer issues
- Other duties may be assigned.
- 1-3 years of Customer Service experience in an office/call center environment.
- Proficiency with MS Office applications and data entry. SAP order entry and CRM experience a plus
- Excellent verbal and written communication skills.
- Detail-oriented with ability to learn quickly and respond accurately.
- Able to resolve problems through interaction with other departments.
- Able to handle steady volume of incoming requests with professionalism and a positive attitude.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
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Job Type
Entité légale