- Lead and develop a high-performing service team to deliver first-class technical support across all X-ray inspection products.
- Support the introduction of new products to market, ensuring alignment with METTLER TOLEDO's service delivery standards.
- Establish and maintain efficient processes to resolve technical issues effectively, deploying appropriate expertise where needed.
- Ensure accurate tracking, management, and resolution of technical issues to meet customer expectations.
- Act as the escalation point for complex or critical issues, providing leadership and resolution plans.
- Champion root cause analysis processes to identify, document and resolve product or service quality issues.
- Ensure internal and partner-based service teams receive appropriate training to deliver their responsibilities effectively.
- Take ownership of issuing technical and safety bulletins to relevant stakeholders.
- Ensure the Document and Service Management (DSM) system is regularly updated with current and relevant content.
- Continuously assess service tools and processes to identify and implement improvements that enhance operational efficiency and customer satisfaction.
- Proven experience in a service leadership role with international responsibilities
- Degree (or equivalent qualification) in a relevant engineering discipline such as Electrical/Electronic, Mechanical, Automotive or Aeronautical Engineering
- Strong background in customer-facing technical roles such as field service or support engineering, preferably within the FMCG or industrial equipment sector
- Strong written and verbal communication abilities, capable of interacting across all organisational levels
- Deep understanding of industrial equipment, ideally including mechanical, electrical and software systems
- Skilled in coordinating multi-tiered technical support functions (telephone, field, third-line, and training support)
- Motivational and people-focused, capable of building a cohesive, high-performing team
- Willingness to travel internationally as needed
- Competitive salary
- Employee bonus plan
- Free onsite parking
- Career progression and development opportunities
- 25 days holiday plus bank holidays
- 4x salary Life Assurance
- Access to 24/7 Employee Assistance Programme to support mental health and wellbeing.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Référence
Localisation souhaitée
Job Type
Entité légale