Our Opening and Your Responsibilities
As our Technical Support Specialist, your role will be to satisfy the end-user and dealer technical requests and inquiries by providing product and applications assistance while adhering to the established service level requirements. You will also monitor and drive NOM registration processes in Mexico.
Essential Duties and Responsibilities:
- Providing phone and email technical support to end-users and dealers to resolve technical inquiries, issues, or complaints with Ohaus products in a timely manner.
- Maintaining records of the interactions in the Ohaus SAP system according to established procedures.
- Escalating unresolvable issues to higher level Technical Support Personnel when necessary.
- Efficiently navigating SAP systems to initiate and investigate parts orders through technical support, determining pricing and availability of spare parts, and looking up customer information.
- Processing, tracking, and maintaining NOM processes in Mexico.
- Organizing and executing technical trainings to MXLA distributors.
- High school diploma required; Associate degree preferred.
- Minimum 3 years of technical support/troubleshooting experience required.
- MUST be bilingual in English and Spanish.
- Prior experience in supporting proprietary products in the laboratory instrument space is a plus.
- Hands-on technical/troubleshooting/servicing/repairing experience with hardware/equipment is a plus.
* Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
* Tuition reimbursement, perks and discounts
* All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Parental and caregiver leave programs
* Global market strength and worldwide leadership in weighing
* An undisputed global leader in the weighing industry that manufactures reliable, full-featured yet easy-to-use balances and scales at an exceptional value
OHAUS Corporation, a subsidiary of Mettler Toledo, manufactures an extensive line of weighing products, laboratory equipment and analytical instruments that meet the weighing and measurement needs of virtually every industry. We are a global leader in the laboratory, industrial and education channels, as well as a host of specialty markets, including the food preparation, pharmacy and jewelry industries. An ISO 9001:2015 manufacturer, our products are precise, reliable and affordable, and backed by industry-leading customer support.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you would like more information about your EEO rights as an applicant under the law, please contact us at hr@ohaus.com.
Pour ceux qui priorisent la précision, Mettler Toledo est précisément le lieu où se trouve leur place.
Localisation souhaitée
Mexico
Entité légale
Ohaus de México S.A. de C.V. N/A We do not hire for them
