Service Manager CZ/SK - - 22738

Our Opening and Your Responsibilities

The Service Operations Manager leads the entire Field Service unit, including Field Service Technicians and the Service Back Office, and oversees the department's day-to-day operations to ensure customer needs are met and service goals are achieved. The ideal candidate has a strong background in Service management/back-office operations, excellent communication skills, and a customer-focused mindset.

Principal Duties and Responsibilities:

Oversee all aspects of the service department, including scheduling, staffing, and resource allocation.
Manage and develop a team of Service Team Leaders to ensure high levels of performance and customer satisfaction.
Implement the Service strategy to improve service quality and efficiency.
Ensure that all service activities are performed in compliance with company policies and procedures.
Monitor and analyze service metrics to identify and address areas for improvement.
Develop and maintain relationships with key customers to ensure customer satisfaction and long-term loyalty.
Manage the Service budget, including Field Service PEX.
Collaborate with Global Service other departments to ensure effective communication and coordination of service activities.
Maintain documentation and procedures related to service operations.
Ensure compliance with health and safety regulations and standards.

What You Need to Succeed

Minimum Bachelor's degree in Engineering or other technical faculty
Czech/ Slovak language proficiency: level C (native speaker)
Minimum English language proficiency: level B2
8+ years of experience in service management, preferably in a technical/ engineering environment
Proven ability to manage and develop a team of service technicians
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Customer-focused mindset
Proficient in Microsoft tools environment
Ability to work independently and manage multiple priorities
Knowledge of health and safety regulations and standards

Our Offer to You

Full-time employment on an indefinite-term contract
Background of a stable international company
Annual reward
Partly remote work from home
Flexible working hours
High-quality equipment (car, mobile phone, laptop, etc.)
Plenty of training and training materials, support from senior colleagues
5 weeks of vacation

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.

Référence

22738

Localisation souhaitée

Praha

Autre localisation possible

Praha

Job Type

Full-time

Entité légale

Mettler-Toledo, s.r.o.

Třebohostická 2283/2, 100 00 Praha 10, Česká republika

Sales.mtcz@mt.com