- Acts as the main point of contact for external service partner teams globally. Communication channels include cell phone, email, text message, Teams and WhatsApp.
- Provides exceptional support in an environment that is demanding and fluid due to customer expectations and developments in product technology or procedures.
- Partners with the Sales Teams to establish annual service growth targets and performance metrics for the service partners. Implement and manage partner service products and programs to support growth targets.
- Reports on indirect service growth and profitability to senior leadership and partner account managers.
- Participates in annual partner evaluation process. Works closely with senior leadership during times of transitions, including separation or new partner onboarding.
- Works with the back-office team on discount approval for spare parts and RMA requests for warranty claims. Performs technical reviews to support approval or denial decisions.
- Leads investigations and communicates expected support requirements through the quality, engineering, production, and R&D teams. Ensure timely and sustainable resolutions. Advocates for resolution of repeated quality issues. Communicates resolution and feedback to partners.
- Coordinate annual partner trainings for new products, software, upgrades, options, and strategy.
- Communicate with the leadership team to ensure collaboration between direct and indirect service channels.
- People Leader for the Latin America Field Service Engineer. Coordinates schedules for technical and applications support and direct sales and service initiatives.
- Control and minimize costs by making well informed decisions based on analysis and data.
- Other duties as assigned.
- Good communications skills and have a strong orientation for customer focus and teamwork.
- Excellent organizational and people skills with the ability to multi-task.
- Responsiveness to after hour requests.
- Self-motivating and requires minimum supervision to complete work tasks.
- Leadership, this position has direct reports.
- Bi-lingual language skills (English/Spanish) preferred.
- Education/Training: Bachelor's degree in engineering, Physical Sciences, Business, or Finance or Minimum of 7 to 10 years proven business management experience required.
- Experience with industrial X-Ray applications preferred.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.
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