Hiring for Service Dispatcher role (Temp) Mumbai location

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Our Opening and Your Responsibilities

Responsibilities.
  • Customer call handling & monitoring over email/phone & system
  • Service Engineers planning & scheduling for unplanned service orders
  • Remote Technical assistance to customers for Unplanned services 
  • Manage intra-call status updates and escalation process with field management
  • Should be intelligent enough to understand the geographic territory 
  • Measurement of Service Quality Parameters – DT (downtime), TAT (turnaround time) FTFR (First time First resolution) etc.,
  • Customer Satisfaction Measurement
  • Technical Documentation & Data Management
  • Fill technicians' schedule

What You Need to Succeed

Qualification BE. / Diploma, BSc 
  • Instrumentation/Electronics/Electrical or graduates in BSc, BCom
  • Excellent Writing & Speaking Skills
  • Good Negotiator & experience of conflict management
  • Basic knowledge of Excel & PowerPoint

Our Offer to You

  • One Team" that thrives on collaboration and innovation
  • Opportunities to work with Global teams
  • An open, fair and inclusive environment
  • Multitude of learning and growth opportunities
  • Medical insurance for you & your family, with access to Telemedicine application
  • A brand name that is identified worldwide with precision, quality, and innovation.




About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.

# Referensi pekerjaan

17172

Lokasi yang diinginkan

Maharashtra

Mumbai

Tipe Pekerjaan

Full-time

Badan hukum

Mettler-Toledo India Private Limited

Amar Hill Saki Vihar Road Powai, Andheri East Mumbai, Maharashtra India - 400072

+91 22-4291 0300
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