- Handling order entry and the processing of sales orders using the QuickBooks Enterprise system.
- Coordinating with Production to align Customer required dates with our production schedule.
- Cross-referencing the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated ship dates.
- Submitting sales order confirmations with delivery date to customers.
- Providing accurate information to customers in a timely manner and offer customer assistance as needed.
- Providing updates to customers on shipping status, open orders, and product arrival.
- Acting as the liaison with customer accounts.
- Supporting our Global Sales Team with any complex customer requirements and needs.
- Addressing customer complaints including the investigation and the resolution.
- Answering incoming phone calls and manage multiple email in-boxes.
- Must have the ability to work independently and be a self-starter when needed
- Must also be able to work successfully as part of a team
- Needs to be able to multitask and set priorities
- Must have excellent communications skills both verbal and written and the ability to work well with customers
- Needs a high degree of integrity and discretion
- Critical thinking and problem-solving skills
- Strong attention to detail
- Friendly and professional demeanor
- Must have at minimum a bachelor’s degree and 1-year related work experience or an associate degree and 3 years of related work experience.
- Prior work experience using QuickBooks or similar ERP system.
- Must be computer literate in MS Word, Outlook, and Excel, TEAMS.
- Work experience in customer service or sales preferred.
- PendoTECH employees have the benefit of our local, entrepreneurial small unit presence backed by the global strength of Mettler-Toledo
- The benefits package includes:
- Flexible options for medical, vision, and dental: you choose the plan(s) that fit your needs the best
- Paid time off and seven paid holidays per year
- Short-term, long-term, life insurance, and 401K with matching
Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.
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