- Accountable for managing project milestones and associated dates while coordinating with key internal/external stakeholders throughout the entire order process.
- Provide the customer with a single point of contact by managing all customer interactions from the point of sale until the order is shipped and service is engaged.
- Ensure the order acceptance and acknowledgement process is handled accurately and expeditiously.
- Ensure required customer inputs are received and are appropriate (e.g., specifications, clarity of expectations and use, down payment, test products, etc.).
- Manage customer visits and factory acceptance tests (FAT).
- Ensure the accurate completion and review of the following:
- Approval drawings (submittal and approval)
- Manufacturing build and quality control
- Manage change orders and inform the customer of associated costs
- FAT preparation and support with Customer
- Post FAT follow up and shipment
- Coordinate with Service on the installation, sale of service contracts and spare parts by following up with customers between the sales and installation process.
- Follow up with customers after shipment to receive installation acceptance notifications and ensure billing is completed.
- Become familiar with and utilize sales tools, methodologies and processes used in various phases of the sales cycle.
- Work closely with the Regional Sales Managers and Channel Partners to provide outstanding customer service and support.
- Attend sales meetings to understand goals and challenges faced by the team to enable better support.
- Regularly review and analyze backlog reports to identify critical parts and components that require immediate attention, ensuring timely escalation to relevant stakeholders for resolution, run weekly meetings with PO to address long lead times or urgent orders.
- Communicate effectively with internal teams to keep them informed of backlog status and expected resolution timelines, fostering a proactive approach to order management.
- Oversee and maintain accurate machine inventory levels, ensuring optimal stock availability to meet sales demands while minimizing excess inventory.
- Notifying States of all X-ray machines being shipped into their state
- KPI reporting each week (Wed Morning) of new machine bookings, machines shipped and open change orders.
- Comply with all safety policies and procedures.
- Keep work area clean and organized in accordance with Company 5S practices.
- Perform other duties as require
- High energy and determination to resolve customer order issues.
- Proven ability to work well in a team, and across departmental lines.
- Excellent letter witting and verbal communication skills.
- Good task and project management skills.
- Takes initiative and ownership to drive results and solve problems independently.
- Attention to detail a must.
- Enthusiastic and proactive mindset.
- Exceptional analytical and problem-solving skills.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.
# Referensi pekerjaan
Lokasi yang diinginkan
Tipe Pekerjaan
Badan hukum