- Provide 2nd/3rd level product and application support of Industrial Division products and related solutions focusing but not limited to Asia Pacific.
- Coordinate, prepare and conduct product training and launches to our internal/external customers.
- Develop training and product support material fit for global rollout.
- Support in local sales/service activities for customers, such as seminars, webinars, product demonstrations and customer consulting.
- Correspond with our global Strategic Product Groups to facilitate market intelligence, product development, quality improvements and testing.
- Able to help our marketing organizations in the region to successfully achieve the sales and service of our products by enhancing their competencies and skills. Also resolve customer issues in a timely manner by learning and applying product functions, support tools, segment specified knowledge and regulatory compliance standards.
- Analyze training gaps and requirements for our sales/service force in the region.
- Proactively organize and provide onsite, remote and classroom training to our sales/service personnel and sometimes customers in line with global training curriculum.
- Develop and update training material (eg. Presentations, video, white papers) and provide local customizations.
- To promote and recommend the necessary training programs to help develop the skills of our personnel. Maintain our training and demo equipment.
- Provide prompt and expert application and product support mainly for our Industrial Division solutions (hardware and software solutions) to sales and service organizations and VARS (partners).
- Becoming a competent key technical advisor and product advocate for MT products Communicate regulatory compliance requirement and applications effectively, demonstrating MT’s market leadership and expertise in the relevant fields.
- Understand user requirements and recommending solutions.
- Support in marketing activities, such as customer visits, seminars, exhibitions and in advanced product demonstrations.
- Analyze training gaps.
- To promote and recommend the necessary training programs to help develop the skills of our personnel.
- Maintain our training and demo equipment
- Support the Strategic Product Groups (SPGs) in successfully launching and training new products to the region.
- Support the development of certain technical/marketing materials such as FAQ, white paper or application notes/case studies and presentation materials.
- Able to understand and feedback end customer’s current and future requirements and needs.
- Feedback competitor’s offering when encountered in the marketplace.
- Degree/Diploma in any discipline preferably in Electrical/ Electronics/Mechanical Engineering or related field.
- Strong presentation skills and trainer experience, with an influencing ability.
- Minimum 3 years working experience in a Technical Support, Trainer or Service Environment serving customers in the Manufacturing Industry including Food & Beverages, Chemical and Pharmaceutical.
- First-hand understanding and experience of technical equipment, process and automation control systems.
- Knowledge on MS SQL, C#, C++ with basic PC software and networking troubleshooting skills is an advantage.
- Knowledge on PLC Data communication protocol (fieldbus, TCP/IP, Analog & Digital output signals) is an advantage.
- Knowledge on Automation and Control Instrumentation System (sensors, transmitters, weighing).
- Sound Technical and Business Acumen.
- Good Interpersonal and Verbal/Written Communication in English and Mandarin (others language is an advantage).
- Flexibility and Willingness to Interact with International Contacts.
- Customer Oriented and Quality Focus
- Continuous Improvement to Learn and Educate
- Willing to travel (Asia and Internationally)
- Valid driving license
- Permanent employment basis
- 1.5 months contractual bonus
- Medical care with dental entitlements, that covers your spouse & children
- Life insurance coverage
Bagi mereka yang memprioritaskan presisi, Mettler Toledo adalah tempat yang tepat bagi Anda.
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