- Interpret Sales and Service Quotes and Orders to understand scope of the installations and upgrades.
- Generate opportunities for aftermarket service offerings; parts kits, upgrades, extended care, agreements and training. Revenue target is 1M in the first year and will be assessed in future years.
- Ensure assigned projects are completed within scope, within budget, on-time and meets or exceeds customer's expectations. Manage project timelines and keep leader informed of project status at all times.
- Work with the Scheduling and Dispatch team to secure the appropriate FST for the project. Manage the project by keeping the customer, FST, project timeline/deadline in mind.
- Participate in internal pre-installation and pre-installation calls with customer and have appropriate documentation prepared for discussion.
- Work with theBack-Office team to ensure appropriate service orders are set up to include additional time or service products requested by customer or sold by PM during pre-install and FAT meetings (or throughout the project).
- Liase with integrators and OEMs involved in the project to align on requirements.
- If project gets off track, understand the reasons and gaps and make necessary adjustments keeping the value stream in the loop. Identify potential roadblocks in advance.
- Provide daily, weekly, monthly project status updates to the stakeholder involved in the project. Update all Customer Requests with corresponding status level for accurate reporting.
- As necessary, travel to customer facilities with Regional Managers, Engineers or Channel Partners to perform site surveys, deliver service presentations and understand customer expectations.
- Support onsite at installations with technicians and trials with applications.
- Responsible for discovering gaps in process or procedures. Work with the Field Service Supervisor to establish new and updated processes to avoid inefficiencies moving forward.
- Verify all close-out documents are complete and appropriate sign-off by customer (Installation acceptance, performance verification and radiation survey).
- Be the point of contact for 3rd party compliance companies as required by our customers.
- Other items as assigned
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitude
- Must be organized, efficient and detail-oriented
- Innovative and effective problem-solver
- Exceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization, clients and subcontractors
- Ability to handle multiple projects with changing priorities and deadlines
- Works well alone or as part of a team
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives.
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint, Microsoft Outlook, Visio)
- Innovative and effective problem-solver
- Computer Savvy
- High School Diploma required and four year of relevant experience.
- Bachelor’s degree in related preferred
- Knowledge of project mgmt. processes, workflow, and terminology.
- Experience in industrial machinery and food production.
- Ability to travel within the US and internationally up to 25% of the time.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
ジョブナンバー
勤務地
雇用形態
法人名