- On-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation, including infrared reaction profiling equipment, laser crystallization monitoring equipment, automated lab reactor systems, proprietary software, and associate applications.
- Providing field service support and expertise to AutoChem end-users on assigned equipment throughout the product's lifecycle, including product positioning, lead generation, and training.
- Communicating, documenting, and managing customer issues with the Sales, TAC, Product Management, Service, and Quality departments as required.
- Prioritizing, scheduling, and tracking open service issues to resolution.
- Documenting and reporting scheduling, utilization, expense, and escalation as required in a timely manner.
- Proactively controlling scheduling and territory assignments with effective expense management at or below budget.
- Education in a chemistry, mechanical, or electrical field.
- Minimum 1-3 years of experience, including internships or educational lab experience.
- Ability to travel around 80%, with around 60% overnight travel and 20% local.
- Location in the Bay Area, CA.
- Software and hardware literacy and proficiency of Windows-based and embedded operating systems.
- Knowledge of SAP is a plus.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
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