- Communicating information to customers and sales agencies regarding the availability of parts, list pricing, shipment dates, and tracking numbers based on inbound inquiries.
- Overseeing the completion of CRM tasks assigned by internal teams.
- Assisting with billing disputes.
- Proactively communicating with customers regarding overdue items.
- Supporting entry of complex orders.
- Reviewing outstating pipeline and supporting the Regional Sales Manager (RSM) by requesting opportunity follow-up/updates from channel partners.
- Coordinating with RSMs within the organization to achieve problem resolution and addressing customer issues promptly and effectively.
- Supporting the process of account qualification to determine account potential.
- Accurately completing professional customer quotations and pre-sales activities.
- Working closely with the data steward to maintain CRM database accuracy.
- Minimum of a high school diploma or GED required.
- 1-3 years of customer service experience, ideally in a life science industry.
- Ability to be adaptable in a fast-paced environment.
- Strong interpersonal skills with the ability to be detail oriented and learn quickly.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across the Mettler Toledo
- Global recognition for the quality of our products and services
The Process Analytics division within METTLER TOLEDO (www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.
Product applications include:
- Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
- Measurement of conductivity and pH in a range of chemical applications.
- Measurement of turbidity, CO2 and O2 in beer production.
Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
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