- Perform Email Triage as needed, containing enquiries, orders & complaints
- Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
- Execute and manage order processing transaction accurately and promptly
- Billing plan/ downpayment creation during order entry
- Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
- Where appropriate, implement preventive measures to avoid recurrence
- Perform housekeeping activities for open orders
- Receive and carry out directions as provided by team leader
- Always demonstrate accuracy of work
- Review documentation and work according to procedures laid out
- Schedule work to be completed within set timeframes
- Communicate with teams/peers and team leaders to optimize work completion
- Ensure company guidelines and policies are always met
- Achieve Key Performance Indicators (KPI’s) and meet Development Plan
- Support service and customer priority strategies
- Support cost reduction and/ or process improvement initiatives
- Excellent analytical, interpersonal & communication skills
- Highly customer & business oriented
- Self-starter with a proactive approach
- Strong interpersonal skills and influencing ability
- Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
- Innovative to challenge conventional practices and suggest better approaches
- Passionate to be tenacious and resilient
- Solution driven mindset
Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
A good team player with ability to work cross culture and function.
Fluent in English & Thai language. Knowledge of other Asian languages an added asset.
Flexible to work in different global time zones for meetings and calls.
- Permanent employment basis; conditions are based on the contract of employment
- 1.5 months fixed bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
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