- Lead, coach, and inspire a team of Field Service Technicians, creating a culture of accountability, collaboration, and continuous improvement.
- Own the performance of your region, including revenue, productivity, first-time fix rate, call-backs, and customer satisfaction.
- Translate company strategy into clear regional priorities, action plans, and measurable outcomes.
- Use financial and operational data to identify trends, address gaps, and make informed business decisions.
- Champion a strong safety culture, ensuring that all work is performed in compliance with company, customer, and regulatory standards.
- Partner with internal teams (scheduling, sales, back office, and others) to optimize scheduling, resource utilization, and customer communication.
- Build strong relationships with key customers, serving as a trusted advisor and escalation point when complex service situations arise.
- Drive process improvements and embrace new tools and technologies that enhance efficiency and the customer experience.
- Manage regional budgets and spending, protecting company assets and aligning with corporate policies and governance.
- Balance short-term operational demands with long-term development of your people, processes, and customer base.
- 5–10 years of experience in operations, service, or line management, ideally in a technical or laboratory service environment.
- A proven track record of leading teams to achieve ambitious performance targets.
- An adaptive leadership style that combines clear expectations with support, coaching, and recognition.
- High levels of energy, integrity, and professionalism, even under pressure.
- Strong interpersonal and communication skills, including the ability to present, influence, and engage at all levels of the organization.
- A passion for developing people, solving problems, and improving how work gets done.
- Bachelor’s degree in Business, Service Management, Engineering, or a related field; or equivalent combination of education and significant service operations experience.
- Up to 50% overnight travel within the region.
- Time split between field visits with technicians and customers, and office-based planning, analysis, and team development.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。
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