Junior Customer Support Specialist

Our Opening and Your Responsibilities


As a Junior Customer Support Specialist, you will be responsible for assistance in processing orders accurately and efficiently, as well as providing excellent customer service to our clients. 

Due to supporting US and Canadian market, you will work 100% remotely (AFTER THE INTRODUCTORY PERIOD) and working hours will cover: 13:15-21:30 (UCT+2).

Your responsibilities will include:
  • Assistance in entering customer orders accurately and efficiently into the system,
  • Processing pre-authorization of credit card charges,
  • Providing support for Customers by emails and phone to all inquiries in the areas of pricing, product availability, basic product specifications, complaints, parts identification, order status and sales leads,
  • Work closely with our sales and logistics teams to ensure timely and accurate order fulfillment,
  • Backup for on-line order distribution (partnershop),
  • Process Quotes, goods return and credits.

What You Need to Succeed

  • Proficient English skills (speaking and writing),
  • Excellent data entry skills and attention to detail,
  • Problem solving skills.
Nice to have:
  • Knowledge of the US market and/or previous experience in Customer Service/Administrative roles,
  • SAP knowledge.

Our Offer to You

  • Stable employment conditions based on the contract of employment,
  • Annual bonus,
  • Medicover medical care with basic dental package,
  • Life insurance with possible extension for your family members,
  • Festive benefits paid in April and December,
  • Medicover sport card,
  • Language courses,
  • Cultural events for employees and families,
  • Space for your initiatives, charity & CSR actions,
  • Discounts for meals and beauty products at the our Business Park,
  • Diverse and inclusive workplace.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy.

メトラー・トレドは、精度を最優先されるお客様にとって、最も頼れる企業です。

ジョブナンバー

16288

勤務地

Mazowieckie

Warsaw

雇用形態

フルタイム

法人名

Mettler-Toledo Sp.z.o.o.

ul. Poleczki 21 02-822 Warszawa Polska

+48 22 440 67 00