Job Description:
• High-level customer engagement role. This role will have a huge coordination role both internal, external and with various stakeholders across the Globe.
• Support internal customers (Market Organizations across the Asia Pacific region) and end-users with pre- and post-sales queries related to installations, applications, trainings, and troubleshooting.
• Actively participate in Marketing events as Technical expert.
• Assist Market Organizations in product selection and configuration during pre-sales stages.
• Conduct Application Feasibility Tests (AFT), webinars, classroom trainings, and other workshops.
• Provide technical and scientific support to Market Organization colleagues to successfully close product sales.
• Develop training materials and various reference documents for the internal knowledge database.
• Collaborate closely with the team and stakeholders to develop innovative applications.
• Perform lab reactions and run new applications to explore emerging market segments or analyze critical content.
• Conduct competition analysis and provide relevant business intelligence to appropriate authorities.
• Deliver pre-sales support as required.