- Champion departmental strategy and communicate goals to Field Service Technicians and other key stakeholders.
- Lead, motivate, and develop your team—providing real-time coaching and ensuring each technician reaches expert-level proficiency.
- Oversee your region’s financial performance and operational efficiency.
- Own customer relationships within your region and ensure a World Class service experience.
- Act quickly to resolve customer escalations, coordinating communication and follow-up with urgency and professionalism.
- Conduct regular team meetings and “tier calls” to address emerging issues and plan upcoming activities.
- Visit customer sites and field locations monthly (approximately one week per month) to support technicians and build relationships.
- Stay current on product line developments, technical bulletins, and performance trends; share knowledge with your team.
- Conduct performance reviews and manage staffing needs to maintain coverage and service quality.
- Partner closely with Service Sales and Product Sales teams to align on customer needs and business objectives.
- Lead or assist with special projects as assigned by the National Service Manager.
- Proven leadership experience in field service, technical operations, or a related role.
- Strong communication, organization, and problem-solving skills.
- Ability to build and maintain effective working relationships with both customers and internal teams.
- Passion for coaching and developing high-performing service teams.
- Commitment to continuous improvement and operational excellence.
- Willingness to travel within the region (approximately 25–30%)
- Bachelors degree in Business, Management, or Technical field is preferred
- 5+ years of relevant experience is required (leadership role)
- Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a
- professional attitude
- Must be organized, efficient and detail oriented
- Innovative and effective problem-solver
- Ability to handle multiple projects with changing priorities and deadlines
- In addition to our core values all employees must follow the Code of Conduct
- Support and conform to 5S objectives
- Experience with computerized office systems and software (i.e., Microsoft PowerPoint,
- Microsoft Outlook, Microsoft Excel)
- Other duties as assigned
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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