Global Service Desk Analyst - Korean Speaking - - 22601

Our Opening and Your Responsibilities

Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 & above and Microsoft Office 365, laptops, desktops, printers, mobile devices, network connection.
Handle IT support phone calls and tickets within SLA defined.
Log all phone calls in the Service Desk tool (ServiceNow).
Ensure phone queue SLA are met.
Take ownership and coordinate with other IT support teams for high-priority issues.
Escalate unresolved tickets to next level support teams.
Participate in on-call rotation to provide coverage when required.

What You Need to Succeed

Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience
Good understanding of computer systems, mobile devices and tech products
Advanced ability to gather, monitor and document data
Understand the ITIL framework
Excellent customer service skills
Excellent verbal and written communication skills in English & Korean
Good knowledge of Service Desk and Call-Center operations
Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows operating system.
Comfortable working in a call-center environment across global time zones.

Our Offer to You

Medical Plan (including spouse and children)
Dental Plan (including spouse and children)
Life Insurance Plan

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

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Mettler Toledo 소개

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직무 참조 번호

22601

선호하는 지역

Selangor

Petaling Jaya

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고용 주체

Mettler-Toledo Services Asia-Pac Sdn. Bhd.

PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia

+60 3 7844 5800