Service Manager pH Lab

Our Opening and Your Responsibilities

Whenever you want to measure pH, redox potential (ORP), ion concentration, conductivity or dissolved oxygen (DO, BOD), METTLER TOLEDO supports you with years of experience in providing the necessary equipment. Our products are characterized by the highest quality, combined with simple, intuitive operation and ergonomic design. To strengthen our pH Lab team at our global operational Headquarters in Greifensee-Nänikon, we are looking for an experienced and innovative Service Manager pH Lab 100% (f/m/d).

In this role, your responsibilities would include: 
  • You will be leading the service business with innovative ideas and implement them in close collaboration with our service organizations and relevant service experts
  • You will commit and take ownership of service concepts and technical requirements for new products and maintain the lifecycle of existing serviceable items 
  • You will lead and coordinate the service testing for new products and relevant software updates
  • You will be the contact of service within NPDI and for the lab service division as well as for the service organization of METTLER TOLEDO
  • You will report quality issues requiring engineering changes towards Product management and R&D and collaborate to implement and communicate required changes

What You Need to Succeed

Following requirements are necessary for this role: 
  • You hold a bachelor or master’s degree (Uni/FH) in Engineering, Polytechnic, Physics, or equivalent combination of education and experience
  • You have at least two years of experience in a customer service/field, service organization or related field and with establishing service concepts and technical requirements
  • You have excellent analytical and problem-solving skills, and exceptional customer service skills and a demonstrated ability to perform in stressful situations
  • Furthermore, you demonstrate excellent collaboration skills cross divisional, global and to the service organization
  • Ideally worked in an equivalent environment and you have a flair for software like AEM and InDesign to create and maintain service documentation
  • We require fluent communication skills both oral and written in English
  • You are open and willing to travel worldwide by about 20 – 30%

Our Offer to You

We offer:
  • Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
  • A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
  • Free parking and direct access to public transport
  • Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees 
  • A range of additional attractive benefits, including employee discounts at select area businesses
You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.

Are you interested? Then we look forward to receiving your online application. If you have any questions, please do not hesitate to contact us. Our e-mail address is

We do not consider applications submitted by agencies for this job opening.

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.

Logo Fair On Pay

Nr ref. stanowiska


Preferowana lokalizacja



Wymiar czasu pracy


Podmiot Prawny

Mettler-Toledo GmbH

Im Langacher 44 8606 Greifensee Schweiz