- Establish and manage the HR Shared Service Center operation supporting the North America region; create service level agreements (SLAs), drive operational excellence and appropriately staff and coach the service delivery team.
- Establish and enable operations for the initial service portfolio, per the HR transformation implementation roadmap.
- In collaboration with local HR teams, continuously explore the standardization and transfer of HR processes to the HR SSC; re-design and implement standardized processes.
- Drive continuous operational improvements by exploring process re-design, digitalization and automation.
- Engage with other global SSC managers within MT to drive best practices and further harmonize global processes.
- Support the change management efforts of the HR Transformation and the adoption of self-service and HR service center support.
- Set and drive a digital strategy and HR operational excellence agenda across all North America Business Units; explore and collaborate with business units in fully adopting technology to drive efficiencies and enhance employee experience.
- Lead the regional technology roadmap and drive its implementation and adoption.
- Build and maintain a North America HR operations community; share relevant information, drive knowledge and understanding and develop regional best practices.
- Support business units in local operational projects and needs; provide guidance and expertise as required.
- Closely collaborate with HR IT on system and process fixes and enhancements where necessary
- Align on regional compliance requirements and best practices and provide respective guidance to the HR community; work with regional HR compliance and legal to create an operational governance to ensure compliance.
- Develop capabilities that allow the transition to a data driven workforce management; collaborate with subject matter experts within IT, business and HR to establish practices and processes that will support the business with required workforce information and analytics.
- Bachelor’s Degree and 5+ years of HR Operations / HR Shared Service Center management experience
- Track record of successfully implementing new Shared Service Center operations and related technologies
- Experience in managing a service delivery center, SLA management and process design
- Strong project management, planning, prioritizing, problem-solving and analytical skills
- High level of interest in and affinity for technology, process digitalization and process automation
- Proficient in one of the major cloud-based HR Platforms (SuccessFactors, Workday, Oracle, UKG, etc)
- Advanced knowledge in data management and analytics Exemplary oral and written communication skills
- Strong collaborator on all levels of the organization
- Excellent interpersonal and coaching skills
- Ability to work independently with minimal supervision
- Fluent in English, other languages are a plus
- Location is Columbus, Ohio
- Willingness to travel up to 25-30% during the early phases of the SSC design; 10-15% travel overall.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.
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