- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Organize the activities of Field Service Technicians to insure goals and service levels are met.
- Complies with and ensures compliance to established dispatch process, procedures and policies.
- Analyze and plan work schedules to minimize distances traveled by the field work force.
- Make changes to the planned work schedule in accordance with customer demands, priority levels, and capacity changes.
- Work with designees on procurement of parts and materials in a manner that insures required material is delivered to the worksite in accordance with customers' service level agreements.
- Monitor open order status and receipt of documentation from Field Service Technicians to ensure that all calls are ready for invoicing.
- Interface with internal and external customers to provide exceptional customer service.
- Demonstrate the role of process champion with Power User responsibilities including testing and document control.
- May be required to be on call during weekends/Holiday as assigned
- All other duties as assigned
- High School Diploma or equivalent required
- Associate's degree in a business or technical field, with a minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing organization preferred; or a minimum of five years of same experience.
- Experience in a field service or small business environment or similar industry experience a plus.
- Significant experience with ERP and/or CRM systems is a plus, with an emphasis on sales/service logistics.
- Ability to process work while maintaining compliance on a regular basis
- Must be computer literate and be proficient M/S Office skills including Excel, Word, Outlook and PowerPoint.
- Ability to make independent, reasoned decisions regarding the use of company resources (Field Service Technicians time and materials) in order to fulfill customer requirements and maximize company profits. Decision making authority includes (but is not restricted to); direction of Field Service Technicians daily activities through efficient scheduling and route planning, when to involve other departments and teams, when to involve service management in the resolution of customer issues.
- Work diligently and professionally in the pursuit of department and company goals.
- Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
- Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
- Must be a "self-starter" who will identify problems and initiate corrective actions without specific direction from supervisor.
- Ability to prioritize multiple, conflicting tasks.
- Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
- Excellent problem-solving skills.
- Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
- Be able to interface with other departments and teams in a professional and cooperative manner
- Be able to display a structured focus yet demonstrate agility and change direction as needed.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.
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