Regional Service Leader - Industrial Weighing Products - - 21000

Our Opening and Your Responsibilities

The job is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory.

Essential Duties and Responsibilities

First line supervision and management of field service technicians
Communicate and enforce company policies as they relate to field service personnel
Review and approve technicians' work hours, overtime, vacation, and personal time
Collaborate with the scheduling team to ensure that technician resources are being used effectively to meet customers' expectations and complete all work in a safe and timely manner
Evaluate field technicians' ability to safely deliver a quality service product
Coach and mentor service technicians with the goal of improving customer service & communication skills
React to customer feedback regarding the quality or timeliness of the service delivery
Drive behavior and processes to improve the effectiveness of the field service organization as determined by the following KPIs: technician productivity, First Visit Fix Rate, Windshield/Wrench Time
Collaborate with the Sales organization to help drive revenue growth within the assigned territory.
Manage the P&L of the assigned territory.

What You Need to Succeed

Associates degree in business, operations management, or a technical discipline is preferred.
Prior supervisory responsibility in technical discipline is preferred.
Four to Seven years related experience and/or training, or equivalent combination of education and experience.
Industry Experience Preferred, or in related Industrial Industries

Our Offer to You

Company provided vehicle for business and personal use
Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
Tuition reimbursement, employee wellness programs, plus other perks and discounts
Parental and caregiver leave policies
All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
Global market strength and worldwide leadership in weighing
A brand name that is identified worldwide with precision, quality, and innovation
Thousands of patents, design and innovation awards
A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.

Nr ref. stanowiska

21000

Preferowana lokalizacja

Illinois

Chicago

Wymiar czasu pracy

Full-time

Podmiot Prawny

Mettler-Toledo, LLC

1900 Polaris Parkway Columbus, OH 43240 United States

+1 (800) 638-8537