- Develop strong technical knowledge of MTNA service offerings and communicate solutions that meet customer requirements.
- Deliver a high-quality, personalized customer experience resulting in strong retention and satisfaction.
- Address customer concerns by coordinating with cross-functional teams to ensure timely resolution.
- Meet or exceed performance objectives, including renewal rates, on-time renewals, outreach goals, and upsell metrics.
- Use professional selling techniques to grow service business and modify quotes as needed to reflect service level changes.
- Execute outbound renewal initiatives, maintain accurate CRM documentation, and manage inbound customer inquiries.
- Proactively generate cross-leads for products and related services such as calibration, upgrades, or additional contracts.
- Ensure compliance with ISO standards, MT operating policies, SOX controls, and company service contract procedures.
- Bachelor's degree in Business, Finance, or a related field preferred.
- Proven experience in contract management, renewals, or a similar role.
- Demonstrated initiative with innovative approaches to drive revenue and improve telemarketing activities.
- Proactive in understanding and interpreting customer requirements to effectively address their needs.
- Strong decision-making skills, with the ability to make confident, reasoned decisions and know when to engage other departments to achieve campaign goals.
- Customer-focused mindset with excellent communication skills to maintain professional and efficient interactions with both internal and external customers.
- Professional demeanor reflected in speech, appearance, and behavior, with the ability to work independently and with minimal supervision.
- Excellent time management and organizational skills, capable of prioritizing tasks and managing workload to maximize efficiency and output.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.
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