Service Contract Sales Specialist

Our Opening and Your Responsibilities

The Service Contract Sales Specialist is primarily responsible for selling service contracts via outbound call campaigns as well as nurturing incoming leads for new contract inquires that are generated by other teams.

  • Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support 
  • Meet and exceed agreed upon objectives including sales revenue, productivity, and quote conversion rate. 
  • Proactively employing professional selling skills in the pursuit of new service business, and accurately managing and recoding data generated by these efforts. 
  • Managing incoming calls from customers related to to our service contracts and activity follow-ups. 
  • Execute and track outbound activities on assigned campaign list with a purpose of new service revenue growth. 
  • Provide complete solutions and collaborate with the field when necessary, for service inquires, includes recommending the appropriate services to meet the customers specification, preparing formal quotes and following up with the goal of closing the sale.
  • Qualify leads by assessing need, budget and buying authority 
  • Effective nurturing of leads; building relationships by conducting on-going, informative dialog that helps qualify prospects who are not yet sales-ready. 
  • Execute effective pipeline management on all opportunities  
  • Maintain compliance with ISO standards and MT operating policies and procedures 
  • Work on special projects as needed 
  • Other duties as assigned. 

What You Need to Succeed

  • Excellent organizational skills, efficient, detail-oriented and customer focused 
  • Exceptional math, written and verbal communication skills
  • Knowledge of pricing techniques and strategies for determining field service labor, material and travel costs • Ability to handle multiple projects with changing priorities and deadlines
  • Ability to analyze and make sound judgments on service contract risk 
  • Ability to analyze websites to assess potential leads and customer product knowledge 
  • Must be able to manage deadlines and prioritize multiple tasks 
  • Must be able to communicate with management on processes or customer issues 
  • Must communicate both verbally and in writing throughout the organization in a clear and concise way to ensure that customers' expectations are understood 
  • Experience with computerized office systems and software (i.e., Microsoft Office, Microsoft Outlook, internet) 
  • Experience in SAP or another ERP software system 

 Minimum Education / Experience Required: 
  • High school diploma or GED required 
  •  A Bachelor's degree is preferred with two to three years of any combination of customer service, sales, or marketing related experience 
  • Outbound call center experience and telesales skills training are required 
  • Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types 
  • Product Inspection product knowledge is a plus

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

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Mettler-Toledo, LLC

1571 Northpointe Pkwy
Lutz, FL 33558
United States

+1 (813) 889-9500