Customer Engagement Specialist

Our Opening and Your Responsibilities

Mettler Toledo is currently hiring a Customer Engagement Specialist in Columbus, Ohio to develop, manage and execute marketing programs and campaigns designed to ensure the continued flow of sales and service leads. 

Your responsibilities would include:

  • Properly recording and routing customer requests by becoming familiar with our product lines and service offerings.
  • Working directly with colleagues from sales, telesales or another business team to confirm timely responsiveness to customer inquiries. Communicating directly with the inquiring customer to confirm receipt and answer questions.
  • Finding chances to suggest improvements to the web inquiry management process to push leads through quickly and enhance the customer experience.
  • Maintaining database validity by confirming account or customer contact information within our SAP CRM system.

What You Need to Succeed

  • Strong customer service skills and a customer-care mindset motivated to provide the best customer experience possible.
  • Proficiency in standard Microsoft Office applications such as Outlook, Word and Excel and the ability to quickly learn new programs and processes.
  • A passion for data integrity with a focus on accurate data entry and validation.
  • Experience with SAP CRM is a plus.
  • A degree in business, marketing, communications or a related discipline or one-to-two years of work experience in customer service or a similar area.

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire.
  • Tuition reimbursement, educational matching gift program, parental leave benefits as well as perks and discounts.
  • All the benefits you would expect from a global leader such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits.
  • Global market strength and worldwide leadership in weighing.
  • A brand name that is identified worldwide with precision, quality, and innovation.
  • Thousands of patents, design and innovation awards.
  • A commitment to extraordinary service on our state-of-the-art equipment.

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
  • No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at

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Mettler-Toledo, LLC

1900 Polaris Parkway
Columbus, OH 43240
United States

+1 (800) 638-8537