Hiring for B2B Collections

Our Opening and Your Responsibilities

· Resolving Disputes raised by customer to Collection team through calls/emails. 
· Ensuring timely registering of cases on SharePoint site to trigger workflow. 
· Escalating the old cases to process experts/counter parts if not resolved within SLA. 
· Meeting productivity and quality benchmark defined from time to time 
· Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately 
· Ensuring operational performance through Team Presentations, Process Quality Initiatives, etc. 
· Ensuring deliverables as per agreed SLA's.

What You Need to Succeed

§ 3-4 years' experience into International customer service preferably into cash collections and Dispute Management. 
§ SAP knowledge will be preferred.
§ Telephonic skills should be excellent

Our Offer to You

About Mettler Toledo

METTLER TOLEDO is a leading global supplier of precision instruments and services. We are recognized as an innovation leader and our solutions are critical in key R&D, quality control, and manufacturing processes for customers in a wide range of industries including life sciences, food, and chemicals. We operate throughout the world with a culture shaped by innovation and international flair.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.

Nr ref. stanowiska

7455

Lokalizacja

Maharashtra

Mumbai

Wymiar czasu pracy

Full-time

Podmiot Prawny

Mettler-Toledo India Private Limited

Unit-502 A, Near Sharma Cottage,
Supreme Business IT Park,Hiranandani Gardens
Mumbai, Maharashtra
India - 400076

+91 22 4291 2333