Senior IT Support Analyst

Our Opening and Your Responsibilities

Summary: 

This position interacts with all levels of personnel internally and externally requiring superb communication skills, both oral and written. The position requires a significant amount of expertise as it relates to a wide variety of issues ranging from networking and operating systems to mobile devices and security.  A qualified candidate will support the ability to connect users to the data they need to do their jobs regardless of the devices being used.

This position is responsible for managing, troubleshooting, and resolving all incoming trouble tickets into the IT department.  Issues will be dealt with in a timely manner or escalated to the appropriate team locally or externally.  The position will answer all calls and emails from customers, answer inquiries and questions, handle complaints, investigate problems and provide information.


Essential Duties and Responsibilities:
  • Provide expert technical frontline support to diagnose, analyze, research and resolve computer problems for internal and external customers.
  • Work with business units, human resources, other IT teams, security analysts, to maintain proper access levels for incoming, transferring, and departing employees
  • Install & configure laptops and other mobile devices
  • Manage connection security for local area networks, wide area networks, company Web sites, corporate intranets/extranets/portals, and e-mail communications.
  • Ensure that the appropriate patches, hot fixes, and service packs are installed on company-owned or licensed software in a timely manner.
  • Modification of access rights for network resources
  • Creation, modification, and deletion of user accounts in computer systems, including Active Directory, Exchange and business applications
  • Troubleshoot PC and mobile device issues including application security support
  • Identify and protect against security vulnerabilities for devices
  • Ensure the integrity and confidentiality of information residing in corporate databases, workstations, servers, and other systems.
  • Monitor Help Desk ticket que and resolve P1, P2, and P3 tickets within SLA's
  • Understand OS system configurations and maintenance
  • Install and upgrade client systems
  • Manage applications, files, and folder structures

What You Need to Succeed

Knowledge, Skills, Attitude: 
  • Senior IT Support Analyst should have the following skills:
  • Proven ability to configure, manage, and maintain essential network devices
  • Implement network security, standards, and protocols
  • Image PCs, install applicable software, troubleshoot hardware/software issues
  • Understand and troubleshoot Microsoft O365 applications
  • Provide expert troubleshooting and configuration skills with mobile devices including iOS
  • Prerequisites (Education, Experience, etc.) 
  • High School degree or GED required
  • CompTIA A+ Certification required
  • CompTIA Sec+ preferred
  • Associate's Degree in Information Technology, Computer Science, or similar preferred 


Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk and occasionally required to stoop, bend, kneel, crouch, or crawl.  The employee is occasionally required to stand and climb (step stool or ladder) or balance. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Our Offer to You

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire 
  • Tuition reimbursement, employee wellness programs, plus other perks and discounts 
  • Parental and caregiver leave policies
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits 
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation 
  • Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

About Mettler Toledo

Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes. 
  • We help feed the world. We impact how food is produced, packaged and made safe.
  • We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
  • Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.

Dla tych, którzy stawiają na precyzję, Mettler Toledo jest precyzyjnie tym, czego szukasz.

Nr ref. stanowiska

8722

Lokalizacja

Florida

Lutz

Wymiar czasu pracy

Full-time

Podmiot Prawny

Mettler-Toledo, LLC

1571 Northpointe Pkwy Lutz, FL 33558 United States

+1 (813) 889-9500