- Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
- Perform, document, and report on experiments in the laboratory in support of end-users, sales personnel, and marketing. Provide training to customers, sales, service, and other lab colleagues.
- Travel with instrument sales specialists on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
- Work with instrument sales specialists on any repeatable product quality issues, including reporting to the PO, as well as follow-through to resolution and reporting back to the field.
- Perform remote product and application demonstrations via WebEx and recorded video sessions.
- Properly interact with SAP software and accurately record necessary contact, product, and sales information.
- Assist with development of marketing and technical materials.
- Travel opportunity up to 10% to conduct trainings at customer sites. Not required.
- A Bachelor's degree in Physical Sciences, Chemistry or Engineering
- PhD preferred
- Two years or more of technical support or technical training experience.
- Excellent customer service skills to interact with internal and external customers via phone, email and online chat.
- Must have solid written and verbal (English) communication skills to both present and write product-related documents and white papers.
- Skilled in M/S Office skills including Excel, Word, Outlook and PowerPoint.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
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