- Satisfy all Safety Requirements for both MT-PI and Customer Sites
- Attend tier calls led by a Regional Service Manager
- Efficiently execute scheduled service calls as directed from Dispatch or Management while taking into account cost, time, and customer needs/expectations
- Develop and maintain good customer relationships; Become the customer's trusted advisor
- Identify root cause of service issues (first time fix)
- Accurately complete and submit all service reports and documentation per service activity, timesheets, and expense reports in a timely manner
- Keep up with ongoing technical training
- Weekend/afterhours work as required based on workload and rotation
- Maintain company supplied equipment, tools, and inventory
- In addition to our core values, all employees must follow the Code of Conduct
- Other duties and tasks as assigned
- High School Diploma or GED required
- Associate's degree in Electronics or Engineering Technology, or equivalent work experience preferred.
- Work diligently and professionally in the pursuit of department and company goals.
- Must have a significant orientation toward detail and be very thorough in the execution of these tasks.
- Must be able to work efficiently in a fast paced, high-volume environment including the flexibility of change.
- Must be a "self-starter" who will initiate corrective actions without specific direction from supervisor.
- Outstanding ability to adhere to deadlines. Must be well focused on the issue of time consciousness.
- Excellent problem-solving skills.
- Possess conflict management skills and the ability to work in an organizational structure to determine when and who to ask for help as needed.
- Be able to interface with other departments and teams in a professional and cooperative manner
- Be able to display a structured focus yet demonstrate agility and change direction as needed.
- Excellent customer service skills.
- Outstanding verbal and written communication skills.
- Ability to use all types of hand tools and digital test equipment
- Knowledge of mechanics, electronics, and distribution systems
- Working mechanical knowledge of conveyor systems
- Working knowledge of AC and DC electrical distribution systems
- Working knowledge of Windows Operating Systems and the ability to read blueprints and schematics
- Experience working in a fast-paced environment and meeting tight time constraints
- Fluency in English required and Spanish a plus
- Trained or in the process of being trained in 1 of the 5 major areas (MD, XR, CW, VI, and ProdX) – Refer to the Field Service Technician (FST) Advanced Proficiency Policy
- Successful GPM results: "Meets Expectations" or better in all categories
- 100% US and occasional international travel is required - Frequent overnight travel is common
- The FST will possess or be able to obtain a valid passport
- The individual must possess and maintain a valid driver's license, pass a motor vehicle record check, and have the unrestricted ability to obtain rental vehicles
- Must be able to work overtime as needed, based on the needs of the business.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Constantly works around moving mechanical parts in conditions that include cold/hot temperatures and humid environments
- Occasionally works in damp/wet environments to include meat & diary plants. Occasionally exposed to allergens, i.e. peanuts
- Occasionally works in explosive environments
- Noise level may by loud at times
- The ability to operate large industry machinery as well as handle mechanical and electrical tools as needed
- Ability to constantly lift and move tools and equipment up to 75 pounds
- Ability to regularly climb (ascend/descend) stairs and ladders
- Constantly stands, walks, stoops, kneels, crouches or crawls
- Constantly positions self to service machinery in tight and/or dark spaces
- Must be able to constantly visually inspect machinery, computers, tools and parts
- Ability to constantly operate a motor vehicle, drive long distances, and regularly sit for long period while traveling by car or plane
- Occasional shift differences (early morning/late night) as needed
- Occasional 10 hour + days as needed
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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