- You will be responsible to assist the IT Area Manager in executing IT tasks assigned for a specific business unit.
- To support the Local IT team in patch management and system updates by coordinating and ensuring end users’ systems are up to date
- You are responsible of managing IT assets, ie: setting up computers, managing IT equipment and lifecycle of the equipments
- Resolve help desk requests, ensuring timely follow up and effective communication
- Responsible for the provisioning of IT Service Requests within the agreed SLA for local IT
- Identify opportunities to streamline and improve processes, driving greater efficiency and effectiveness in daily operations
i) Qualification / IT Know-How
- Diploma or Degree in any discipline but with keen a interest in IT with at least a year of IT support or Technical Support experience
- Advanced ability to gather, monitor and document data
- Have a good understanding of the ITIL framework is a must
- Excellent verbal and written communication skills in English
- Having knowledge in these will be an added advantage: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.
ii) Soft skills
- Initiative, able to work independently and a good team player
- Communicative, able to work in virtual international team with strong customer service orientation
- Flexible, reliable, proactive, show own initiative
- Passionate and drive for pragmatic solutions
- Deliver high quality work and can adapt to new challenges
- 1.5 months contractual bonus
- Medical care with the dental package
- Life insurance
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法人实体