- Performs basic end user training.
- Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
- Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
- Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
- Ensures compliance with all company and customer safety and quality policies and procedures.
- Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
- Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
- Completes Kronos time keeping on a daily basis and insure punches are entered for each activity as they occur.
- Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.
- Must comply with the Company Fleet policy.
- Accurately submits Weights & Measures paperwork to state/county in a timely manner.
- All other duties as assigned.
- A valid driver's license.
- Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
- Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
- Customer facing or field service experience preferred. Commercial experience desired.
- Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
- 1 - 3 years electro /mechanical repair or weighing industry experience.
- The ability to obtain and maintain a CDL and Weights and Measures license in the service area for continued employment. Failure to obtain or the loss of either license could result in termination of employment.
- Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
- The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
- The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
- Residence within the service territory.
- The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
- Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
- Willingness to wear special protective equipment and clothing when required.
- A company car with paid insurance for your work use
- All tools and equipment needed to perform the job and a clothing allowance
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment
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