- You will take proactive ownership of the AutoChem software product lifecycle for assigned products, focusing on continuous improvement to exceed customer expectations.
- You will engage regularly with key end-users and product champions at customer sites to gather feedback and ensure products deliver maximum value.
- You will collaborate closely with cross-functional teams - including sales, field service, support, and development - to align product strategy and execution.
- You will define and prioritize product requirements based on customer insights, market trends, and business goals, and closely working with the development teams.
- You will collaborate with the hardware and service product management team to deliver complete solutions to our customers.
- You will drive the development and delivery of internal training programs that enhance understanding of software features, usage, and positioning.
- You will analyze software usage data and customer feedback to identify product improvements and new feature opportunities.
- You will act as the voice of the customer within the organization, advocating for product enhancements and improved user experience.
- You will support product roadmap planning and participate in the execution of new product development and release cycles.
- You will provide strategic input on user experience and interface design to guide the development of the next generation iC software platform.
- You possess a Master's Degree in (Bio)Chemistry, Chemical Engineering, Business, Marketing, or Science, or a Bachelor's Degree in a similar field combined with additional relevant experience.
- You have a minimum of two years of related experience or an equivalent combination of education and experience, with customer service/support being a strong plus.
- You have knowledge of and experience with Azure DevOps, IT infrastructure, or data analysis/visualization (a plus).
- You have strong computer skills and are proficient in MS Office applications, particularly Excel and PowerPoint.
- You have excellent communication skills with the ability to perform effectively in challenging environments.
- You are experienced in conducting training or presenting to groups, both in person and remotely.
- You have the ability to work effectively independently and as part of a team.
- You are willing and able to travel up to 20%.
- You have strong interpersonal skills, are fluent in English, and thrive in a multicultural, international setting, German is a plus.
- Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
- A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
- Free parking and direct access to public transport
- Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees
- A range of additional attractive benefits, including employee discounts at select area businesses
Have we raised your interest? Then we look forward to receiving your complete application at our Job portal.
If you have any question, please do not hesitate to contact our Talent Acquisition Team ta-ch@mt.com.
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法人实体