- Ensure compliance with all Eagle, MT-PI, and customer site safety requirements.
- Attend weekly service calls and execute scheduled service visits efficiently, balancing cost, time, and customer expectations.
- Build strong customer relationships and act as a trusted advisor.
- Diagnose and resolve technical issues (aiming for first-time fix).
- Complete and submit accurate service reports, timesheets, and expenses promptly.
- Evaluate equipment performance and recommend improvements.
- Maintain technical training, tools, and company-provided equipment.
- Participate in remote support and on-call rotations, including weekend or after-hours work.
- Uphold Eagle’s core values and Code of Conduct.
- Perform other duties as assigned.
- High school diploma or GED required; associate degree in Electronics or Engineering Technology preferred.
- Detail-oriented, self-motivated, and able to meet deadlines in a fast-paced environment.
- Strong problem-solving, communication, and customer-service skills.
- Skilled in conflict management and collaboration across teams.
- Proficient with hand tools, test equipment, and Windows applications (Outlook, Teams, Excel, Word, Adobe).
- Knowledge of mechanics, electronics, conveyors, and AC/DC systems; able to read blueprints and schematics.
- Fluency in English required, Spanish a plus.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
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