Our Opening and Your Responsibilities
The HR SSC team provides centralized HR administration support across the full employee lifecycle, from hiring and pre-boarding to contract changes, payroll-related updates, and terminations. It ensures HR system data is accurate, processes documents correctly, supports key HR cycles, answers employee queries, and delivers consistent service through reporting, coordination, and continuous improvement. The HR Shared Services Lead Specialist supports the HR SSC Manager in delivering efficient and high-quality HR shared services operations. The role handles complex escalations, quality control, training, and continuous improvement, while serving as a future leadership pipeline for Team Leader.
Principal Duties and Responsibilities
- Support HR SSC operations and service delivery.
- Act as the main contact for unclear, complex, or escalated cases.
- Train, coach, and assess new joiners.
- Monitor workload, performance, and service quality.
- Review dashboards, case queues, and trends to identify risks and improvement opportunities.
- Conduct quality checks and audits of transactions and case handling.
- Generate reports and support service analysis.
- Support process improvement, automation, and service enhancement.
- Coordinate with HR, payroll, recruiters, and other stakeholders to resolve issues.
- Provide regular updates to the Manager and seek approval for decisions outside authority.
- Act as backup to the HR SSC Manager when needed.
Key Behavioral Competencies Required
- Strong problem-solving and ownership.
- Proactive, positive, and collaborative leadership style.
- Coaching and mentoring ability.
- Analytical mindset with attention to detail.
- Strong communication and stakeholder management skills.
- Ability to work under pressure and manage ambiguity.
Technical Skills, Knowledge and Experience Required
- Bachelor’s degree in Human Resources, Business Administration, IT, or related field.
- Experience in HR Shared Services or HR Operations.
- Hands-on Workday experience, preferably in a new implementation or transformation setting.
- Strong Excel and reporting skills; Power BI or Power Automate is an advantage.
- Good English communication skills.
- Comfortable working in a shared services environment across global time zones.
- 1.5 months contractual bonus
- Medical care with dental entitlements
- Life insurance coverage
- Accessible to public transport
- Diversity, flexible and fun working culture
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us
here.
你心所属，梅特勒托利多助力职业发展。
法人实体
Mettler-Toledo Services Asia-Pac Sdn. Bhd.
PJ33, Tower 1, Level 14, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200, Petaling Jaya, Selangor Malaysia
